Last Updated: November 13, 2025

At Afrique Noire, we want every customer to feel confident in their purchase. Please review the policy below before placing an order.

Return Eligibility

Tote bags may be returned within 7 days of delivery for an exchange or refund.
Magazines (print or digital) and candles cannot be returned due to the nature of these products.
If an item arrives damaged or defective, it may qualify for a replacement or refund.

Return Conditions

Tote bags must be unused, in original condition, with all tags intact and returned in original packaging.
Returns must be initiated within 7 days of delivery.
Customers are responsible for return shipping costs.

Damaged or Defective Items

If your order arrives damaged, email info@afriquenoire.com within 7 days with your order number and clear photos.
Once confirmed, we will cover return shipping and offer a replacement or refund.

Exchanges

Exchanges are available for tote bags if the replacement item is in stock. Customers cover return shipping, and we cover shipping for the replacement.

Refunds

Once we receive and inspect the returned item, refunds are processed within 7–10 business days to the original payment method. Shipping fees are non-refundable.

How to Start a Return

Email info@afriquenoire.com with your order number and photos.
Wait for approval and instructions before sending your item.

Lost Shipments

If your package is lost during transit, contact us and we will investigate with USPS.

Policy Updates

We may update this policy at any time. The version available at the time of purchase will apply.

Contact

For return inquiries, email info@afriquenoire.com.